turbotax keeps crashing

Forum|Forum|1 year ago
March 27, 2025
2 replies
36 views

Just started happening a week or two ago. When Ieave my computer, turbotax (online premiere version but using desktop) crashes and I get an error asking if I want to restore turbotax. WTH? NONE of my other programs have this issues. I have used TT for years and never had this problem. Very frustrating

JohnB5677

Level 15

For installation and software issues you can contact the TurboTax Support Phone Number

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carriemAuthor

Level 2

I did and they spent a long time trying steps on their script. It did not work. Turbotax continues to crash

CatinaT1

Level 15

Try clearing your Cache and Cookies and then try this link instructions.

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kaydee

Level 4

Turbotax keeps crashing for me after I installed the update yesterday. Crashes trying to open

the help center popup, crashes when opening the payment browser window, crashes when saving IRA deductions info. I've done all the troubleshooting steps - checked for TT updates, cleared browser cache and cookies, updated windows, turn off windows defender antivirus, restarted windows. Nothing is fixing the issue. I can't file the state return because I first have to complete the payment window, which is crashing. To confirm it wasn't data in my return, I opened TT and immediately tried to open the help center (without opening a tax return) and it also crashes. Ugh.

cseasmor

Level 2

I keep having the same issue. Has anyone answered your question?

kaydee

Level 4

I had to uninstall Turbo Tax, then reinstall it. Then it stopped crashing, but it did count each of the crashes against my five allowed e-files. Thankfully I only need to file two returns so the 3 crashes counting against my 5 didn't end up hindering me.