Turbotax is in a loop

[dickyt]

I imported data from Edward Jones.  When I was reviewing things in the capital gains I got on the screen about the loss carryover from 2021.  Now i am in a loop.  How do I get out?

[CarissaM]

Were you trying to file your return? If so, please follow the workaround here. 

If you need additional assistance, please comment and let us know how we can assist you. 

[dickyt]

I was not trying to File.  I was still entering my income.  I was in the part where the program asked about my 2021 loss carryover..  That is when it began looping, taking me through  three or four screens . I went through the loop answering the questions the same way about 5 times before giving up and asking for help.  It would have been great to have been able to talk to a real person at that time.

Richard Tidwell

[taxfile2021]

I am encountering the exact issue in the same spot...   Please help

[HeatherPLO]

@taxfile2021

Please see this Help Article which contains additional troubleshooting for this matter. 

[mitchellm44]

The "answer" is not even close the to issue here -  it is NOT during transmission is it on first data entry - you have a BUG please find and fix this - cannot proceed with taxes without it being fixed

[dickyt]

PLEASE READ MY PROBLEM STATEMENT!!! 

I AM NOT TRYING TO FILE.  I AM TRYING TO GET THROUGH ENTERING MY  INCOME INFORMATION.

I am using the desktop version.  When it gets in the section where it asks about my AMTI from my 2020 return is when it goes into a loop and never finishes.

There is a bug in the program!

Richard Tidwell

[SForrestLO]

Try to udate the software, How do I update my TurboTax CD/Download software program?
https://ttlc.intuit.com/community/installing/help/how-do-i-update-turbotax-cd-download/00/26038

If that does not work, there is a link at the bottom of this article for manual updates.

[mitchellm44]

I manually have gone to update software - using the main menu bar - and that said that my software is up to date - and it is still not fixed. 

When I first started it and I pressed continue - it was still in the loop. Then I exited - restarted - performed the update check - and when it said it was "up to date" - I was done - nothing fixed yet.

[taxfile2021]

My software is up to date.  I also did the manual update as requested.   That did not fix the issue.   The software goes into a loop after I respond to the question asking about "Investment Stock Options".   I cannot proceed further. 

Please resolve.

[LindseyLO]

You can click here for more assistance on the loop you are experiencing. If this does not help please reach out to let us know.