Turbotax is in a loop

10 replies
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I imported data from Edward Jones. When I was reviewing things in the capital gains I got on the screen about the loss carryover from 2021. Now i am in a loop. How do I get out?

CarissaM

Level 15

Were you trying to file your return? If so, please follow the workaround here.

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dickytAuthor

Level 2

I was not trying to File. I was still entering my income. I was in the part where the program asked about my 2021 loss carryover.. That is when it began looping, taking me through three or four screens . I went through the loop answering the questions the same way about 5 times before giving up and asking for help. It would have been great to have been able to talk to a real person at that time.

Richard Tidwell