TurboTax is hanging the second time in an infinite loop. How can I restart the entire process from the beginning? Means deleting the entire data.

[AmyC]

First try these steps:

1. Log out of your return
2. Try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.

If you really want to start over, you can click on clear and start over in the online version. See How do I clear and start over in TurboTax Online?