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Level 2
November 20, 2020
Question

Turbotax Installer for Windows

  • November 20, 2020
  • 13 replies
  • 32 views

As I have done during the last several years, I paid for this year's on November 5.  On November 13 I received a message, "your order is ready".  So, I downloaded the 2020 Turbotax program's Installer, and saved it on my desktop.  I clicked on it there, and my Windows 10 computer asked whether I will allow the progam to make changes on my computer.  I clicked on "yes".  For a moment, my screen went blank and then my desktop returned.  I was never asked to input the code I was told I'd need.  Anyway, despite my waiting a half hour, the program did not install.  I repeated my attempt twice and it did not install with its icon on my desktop.  (My computer contains several previous year installations.  I checked and this year's was not there.)

I hope someone can help.

    13 replies

    November 20, 2020

    what version of windows 10.  there was a report that a certain version was causing installation issues.  contact support

    5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
    https://support.turbotax.intuit.com/contact

    Level 2
    November 20, 2020

    I have the same problem.  The installer program downloaded with no problems.  Trying to run the installer was where the problem arose.  After several attempts and getting a blank white screen, I got a 'Network - Error' message.

    FrankJPAuthor
    Level 2
    November 22, 2020

    I never saw any "network error message".

    Was your problem ever solved?

    Do you, or anyone here, have a way to solve the problem to let me use the software this year?

    Thank you.

    Frank

    Level 2
    January 11, 2021

    is there an answer to this issue? [blank white activation screen when trying to load 2020 turbotax deluxe]. please share

    DoninGA
    Level 15
    Level 15
    January 11, 2021

    @nogeek7 wrote:

    is there an answer to this issue? [blank white activation screen when trying to load 2020 turbotax deluxe]. please share


    Another user posted this fix.  See if it works for you -

     

    • change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
    • launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
    • change your resolution back to what is was originally.