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skifit
Returning Member

TurboTax glitches

I am attempting to work my way through my taxes, but have come upon several blank screens that I have to go back to the start (as in Deductions and Credits). I get a blank screen that says "no form" at the bottom, for example under "Tax Prep Fees," when I click on it I get nothing. This is probably the fifth screen I've seen like this. I've restarted, etc. several times. When will this be fixed, TurboTax?? Not impressed.

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4 Replies
CatinaT1
Expert Alumni

TurboTax glitches

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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skifit
Returning Member

TurboTax glitches

I restarted computer (several times) and cleared my cache and cookies. The issue remains.

 

My thought is to uninstall and reinstall off the website using my CD code? What do you think? Thanks.

skifit
Returning Member

TurboTax glitches

Removed all my cookies and cache files. Uninstalled and reinstalled off the website. I'm using Chrome. Still have blank forms and errors. Please advise.

MichelleLO
Intuit Alumni

TurboTax glitches

Please see the TurboTax FAQ: Troubleshoot blank screens, missing buttons, or missing images to assist with your blank screen issue. 

If the above does not resolve your issue, please reach out to Customer Support via the Contact Us link below:

https://support.turbotax.intuit.com/contact/

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