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chz1
Level 1

turbotax frozen

Turbotax completed.  Trying to efile.  entered credit card.  form too large to see submit button.  Then completely frozen.

Deleted cookies and cache.  No help

posted
‎April 6, 2023 12:54 PM
last updated ‎April 06, 2023 12:54 PM
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EbonyA
Intuit Alumni

turbotax frozen

Your question is written using the Turbo Tax desktop product; please confirm if you are using the Desktop or Online version? If desktop, close out of the program and then check for updates.

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‎April 7, 2023 8:47 AM
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