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cannont1
Returning Member

Turbotax for Windows. Installation error.

I'm trying to install Turbotax 2023 on Windows 11. 

 

I am an administrator for my PC. I ran the installation package using "Run as administrator."

 

I receive 2 errors and cannot progress.

 

Errors:

"Error writing to file: C:\Windows\Fonts\wfonts.key. Verify that you have access to that directory."

and

"Error writing to file: C:\Windows\fonts\QT2_B.TTF" 

 

I have access to the folder.

 

I ran the Intuit permissions fix tool.

 

What else can I do to install the product?

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4 Replies

Turbotax for Windows. Installation error.

I will page @dmertz 

dmertz
Level 15

Turbotax for Windows. Installation error.

I'm not familiar enough with modifying permissions and installing fonts to be able to comment.

Turbotax for Windows. Installation error.

You may have to contact Support on Monday, @cannont1 

 

How do I contact TurboTax? (intuit.com)

cannont1
Returning Member

Turbotax for Windows. Installation error.

The problem was a larger issue with the Windows installation.  I had to "reset" Windows back to a clean slate and it works fine now.

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