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Level 2
Nov 25, 2023 4:35 PM UTC
Question

Turbotax for Windows. Installation error.

I'm trying to install Turbotax 2023 on Windows 11. 

 

I am an administrator for my PC. I ran the installation package using "Run as administrator."

 

I receive 2 errors and cannot progress.

 

Errors:

"Error writing to file: C:\Windows\Fonts\wfonts.key. Verify that you have access to that directory."

and

"Error writing to file: C:\Windows\fonts\QT2_B.TTF" 

 

I have access to the folder.

 

I ran the Intuit permissions fix tool.

 

What else can I do to install the product?

    4 replies

    Level 15
    Nov 25, 2023 6:43 PM UTC

    I will page @dmertz 

    Level 15
    Nov 25, 2023 7:07 PM UTC

    I'm not familiar enough with modifying permissions and installing fonts to be able to comment.

    Level 15
    Nov 25, 2023 7:12 PM UTC

    You may have to contact Support on Monday, @cannont1 

     

    How do I contact TurboTax? (intuit.com)

    cannont1Author
    Level 2
    Nov 28, 2023 2:57 PM UTC

    The problem was a larger issue with the Windows installation.  I had to "reset" Windows back to a clean slate and it works fine now.