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jacques-g-issa
Level 2
Dec 29, 2025 5:11 PM UTC
Question

Turbotax desktop will not launch and comes back with a generic error message, no code. Tech support helped me solve it before by updating a file. Any ideas?

No text available

    10 replies

    Happy2BfreeTN
    Level 2
    Jan 31, 2026 6:28 PM UTC

    I'm experiencing the same issue. I've tried everything. Tech support is looking into it.

      CatinaT1
      CatinaT1
      Alumni - Intuit
      Feb 4, 2026 9:26 PM UTC

      Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues  

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      Happy2BfreeTN
      Level 2
      Feb 4, 2026 10:00 PM UTC

      That's actually not the answer. 

       

      I found that there was a Microsoft Visual C++ exe that needed to be updated. TurboTax Desktop is reliant on Visual C++ and the outdated exe caused the software not to work correctly and throw out a generic code. 

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