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J
jacques-g-issa
Level 2
December 29, 2025
Question

Turbotax desktop will not launch and comes back with a generic error message, no code. Tech support helped me solve it before by updating a file. Any ideas?

  • December 29, 2025
  • 1 reply
  • 4 views
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    1 reply

    H
    Happy2BfreeTN
    Level 2
    January 31, 2026

    I'm experiencing the same issue. I've tried everything. Tech support is looking into it.

      CatinaT1
      CatinaT1
      Level 15
      February 4, 2026

      Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues  

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      H
      Happy2BfreeTN
      Level 2
      February 4, 2026

      That's actually not the answer. 

       

      I found that there was a Microsoft Visual C++ exe that needed to be updated. TurboTax Desktop is reliant on Visual C++ and the outdated exe caused the software not to work correctly and throw out a generic code. 

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