TurboTax Desktop Software Re-Activation after Computer Hardware Replacement

Forum|Forum|1 year ago
May 16, 2025
2 replies
49 views

I have a copy of the TurboTax installed and activated on my computer. However recently my computer had a hardware issue and had it repaired. Now when I start the TurboTax, it asks me to activate the software. But when I tried to activate it, it says that the license code has already been activated in 5 computers. One of these 5 computers is my computer. Is there a way to resolve this issue? Thanks!

TurboTax Home & Biz Windows

DoninGA

Level 15

You will have to contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Mike9241

Level 15

no guarantees since it seems you gave the CD to others to use on their computer. this is a violation of the licensing agreement. "The TurboTax user license allows one user to install copies of TurboTax on up to five computers that the user owns."

your only option is to contact support

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

Mike9241