TurboTax 2024 keeps asking for Activation Code on the SAME EXACT PC. Every time I launch the product on the same computer, I get prompted to re-active the product and consume a license. The tax season has not even started, and since I downloaded the product a week ago, I have consumed 3 of 5 licenses already. It appears there an issue with the way Intuit developers are trying to ID the computer. The product thinks is on a new PC when it is not. I am using a standard Win 10 PC with Norton 360 AV. I do not have a USB storage device plugged and nothing is changing on my PC H/W wise. Only standard windows security and AV updates. My tax files are stored on OneDrive. None of the recommend "fixes" from past year work. IP addresses change and AV/Firewall are not something that should ever be disabled! Although I tried disabling both and it made no difference. Please fix your product or remove the license requirement until you do. Thank you.
You'll need to sign in or create an account to connect with an expert.
You will have to contact TurboTax support for assistance with this problem.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
dbmann
New Member
jkahn829
New Member
gregory-cooper
New Member
jilltabler
New Member
Jefferson2-2
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.