TurboTax 2023 Business crashes on windows 10

[picoworld]

The software crashed a lot, especially it crashes (1) When trying to work on State tax return, it crashed after saving the return, and never came back (2) When trying to purchase audit defense, it crashed after saving the return. (1) and (2) are very similar, it crashed after saving the return, and could not proceed ahead. 

Any help?

[CatinaT1]

 I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10. 

1. Type "environment" in the windows search bar.  
2. This will bring up "Edit the System Environment Variables" as a match.   
3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties."   
4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...".   
5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values.   
6. Click on each, then click on the "Edit..." pushbutton.   
7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name).   
8. This folder must, of course, exist for this step to work properly.   
9. OK out of all the dialog boxes and retry the install.   
10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.   

[picoworld]

Thanks Catina!

However, this does not work. I followed the instructions, changed the environment variables, uninstalled and reinstalled the software. It now either disappeared after saving the return, or kept looping to the same place (ask to save files ---> saving the return --> restart --> click on (start on CA state return)/(or pay the audit defense) --> ask to save files -->saving the return ---> restart...).

This is really frustrating and annoying.

[CatinaT1]

See if this thread helps: https://ttlc.intuit.com/community/taxes/discussion/re-finally-got-my-t-tax-to-install-after-talking-...