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TurboTax 2021 Mac Save Bug

When I opened last years tax file to have TurboTax convert it to this year, when saving it, the app would not let me completely change directories to save it. I am left in the original folder, but no other files or folders are seen. I can go up a level and create a folder but cannot select any other folder.

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Accepted Solutions

TurboTax 2021 Mac Save Bug

TurboTax 2020 desktop for Mac will let me duplicate a file, then when I go to save it, the files and folder in that folder are visible. I can go up a level and see files and folders and go into another folder and save the file in that folder.

 

TurboTax 2021 desktop for Mac would not display the files and folders. However, when I just launched it, it downloaded and installed an update which seems to have fixed the problem.

 

So it looks like the issue is fixed.

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6 Replies
CarissaM
Intuit Alumni

TurboTax 2021 Mac Save Bug

Are you using Turbo Tax Online or Turbo Tax Desktop?

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TurboTax 2021 Mac Save Bug

I am using Turbo Tax Desktop.

CarissaM
Intuit Alumni

TurboTax 2021 Mac Save Bug

In order for Turbo Tax to use the file, it would need to be in the original file. you can save the file and then move it to a different file, however this would cause Turbo Tax to not have access to open it. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

TurboTax 2021 Mac Save Bug

TurboTax 2020 desktop for Mac will let me duplicate a file, then when I go to save it, the files and folder in that folder are visible. I can go up a level and see files and folders and go into another folder and save the file in that folder.

 

TurboTax 2021 desktop for Mac would not display the files and folders. However, when I just launched it, it downloaded and installed an update which seems to have fixed the problem.

 

So it looks like the issue is fixed.

Bigwaff
New Member

TurboTax 2021 Mac Save Bug

Nope. Exists in TurboTax 2022 with current updates installed. Transferred data from previous year return. After selecting "File > Save..." from the menu, the dialog will not display folders or allow one to navigate below or out of the directory containing the previous year return. However, if I instead close the window by pressing the red circle in the top left, TurboTax prompts me to save the return, and this version of the save dialog does display subfolders and allows navigating.

TurboTax 2021 Mac Save Bug

Thanks, for the tip, I have the same issue in 2022 on a mac, download version.  The file picker is fully obscured by the save dialog so you are limited to recent folders.  2023-01-31 at 3.37 PM.png

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