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Returning Member

Turbotax 2019

After loading Turbotax for first time and transferring from 2018 tax info, I could not SAVE and lost the entries.  It warned me that I could not save the file.  How come?

3 Replies
Level 15

Turbotax 2019

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -
They are available M-F  from 5 a.m. to 5 p.m. Pacific time.

Support can also be reached during business hours by messaging them on these pages and

Level 15

Turbotax 2019

...and please let us know what the problem was.  I've seen this reported on occasion, but don't what their final solution was.


Maybe a write-protected directory?   

Or you logged into your computer as a Guest, and do not have write permission?

*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
Level 15

Turbotax 2019

If you are using Windows 10, perhaps it's being caused by Windows Defender Controlled Folder Access:

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