Turbo Tax Premiere 2024 will not install (Windows 11)

[mikepilo]

After purchasing Turbo Tax 2024 Premere, getting the download file from both Amazon and Turbo Tax, the program will not install.  The screen that shows allow changes to this computer comes up, but that's as far as it goes. (Windows 11).  

[VolvoGirl]

Hope this helps,  Troubleshooting installing and running Turbo Tax on Windows
https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...

[mikepilo]

There appears to be a problem with Turbo Tax 2024 installing on Windows 11 Pro.  The steps in the link were tried but did not help.  I spent considerable time on the phone with the Turbo Tax Help folks.  They tried, but the issue was not reolved.  I was able to do the install on a Windows 10 laptop instead.  Hopefully Turbo Tax will address the apparent incompatability issue with Windows 11 Pro soon.

[whoakitty]

I have the same issue and after about 5 hours of stopping virus software, firewalls, VPN's, etc. etc. with multiple restarts, I'm questioning my loyalty to Intuit at this point.

[cdgracie]

Me too!    Same issue and doesn't seem to bother intuit at all.

[mikepilo]

Here's an update:

I was actually able to install Turbo Tax 2024 Premiere on a Windows 11 Home laptop, after being prompted to install "Microsoft Visual C++ 2022 Redistributable Package (x64)".  I then installed that same package on my Windows 11 Pro  desktop.  However, Turbo Tax would still not install on the desktop.

Apparently Turbo Tax is not compatible with Windows 11 Pro at this time.  Hopefully, Intuit is working on this problem and will have it resolved before tax filing season.

[Bud_122]

Tried your fix but didn't work.

[mikepilo]

One more update.  Problem resolved!! After successfully installing Turbo Tax Premier 2024 on another person's Windows 11 Pro computer, I contacted Turbo Tax Support again.  Obviously, the problem wasn't with Windows 11 Pro, but the problem was with something on my computer that prevented the program from installing.

This time, the agent I worked with had me create another account on my Windows 11 Pro system, then download Turbo Tax 2024 to that new account.  It worked!!

I thought I'd have to work from that new account, but, somehow, Turbo Tax was now also available on my original account!  Can't say I fully understand what happenned here, but all is well,  Turbo Tax installed and working as needed.

[JimG52]

I'm using Windows 11 Home and a 64 bit system. Can't install TurboTax. It downloaded and the Extracting File runs but stops after that. Spent hours w/TurboTax trying to fix. Finally gave up and received a refund. Anyone know what TurboTax has done to fix the issue? I've used TurboTax for many years and would still like to use.

[mikepilo]

I created a new user account (Settings/Accounts/Other Users/Add Account), then was able to download the file (per my previous post).

[JimG52]

Thanks! I assume once the new account is made you log-out (Windows) of the existing and log-in to the new account?

[mikepilo]

Yes....and after succesfully downloading Turbo Tax using the new account, I was able to log back into the original account and access Turbo Tax from that account.

[cdgracie]

Hi Mike, 
Here is my experience and it supports what you discovered about the Microsoft Visual C++ issue.   (I think it does but I am no technician.)

I had this problem in December.   Then, my computer crashed and I had to reinstall Windows 11 Home.   But, this was NOT a simple installation and after Dell's method failed, I had to spend 5 hours (and actually more) with Windows help as they installed the latest version of windows.

After rebuilding my computer, I finally got around to installing TurboTax Premier 2024.   However, I also downloaded the most current version.

What I am saying is that the Windows Home Version I had which was current through upgrades and the Turbo Tax program in play in December just couldn't be made to work. 

I don't know if the problem was with Turbo Tax or Windows but with the way my computer was behaving before the crash, I suspect it was windows but I am no technician.

In any case, if you are still having problems, I would get the Microsoft people to make sure your Windows program is up to date.   I would make sure the computer is clean of any residue of uninstalled programs, especially Turbo Tax.   If possible, get the people from Turbo Tax to make sure there is no residue hanging around.  

Also, when I installed TurboTax on my new Windows machine, it did ask to install Microsoft Visual C++ but from 2024 -- not 2022.   This was not happening before so maybe Turbo Tax fixed their program to do that.   On the other hand, maybe if one is working from an upgraded version of Windows 11, Turbo Tax wasn't pulling the correct version?   Or maybe Microsoft wasn't upgrading Windows 11 as it should.   

I don't know what happened.   I am no technician.   But, it seems to be installed now.

I don't know if this helps anyone or not.   (And, I certainly don't recommend an operating system crash like I had in order to install Turbo Tax.)  I just thought to pass on the information.

[cdgracie]

My experience also supports what Mike said about setting up a new account to avoid something on a computer that Turbo Tax does not like.   When my system crashed, it was total.   And, the account I set up is totally new.

[sarcione1960]

Mike, 

Agreed.  No idea why this works, but it worked for me as well.  I had created another admin account on my computer a few years ago (can't remember why) and copied the downloaded TT file to the new account and it ran fine.  Once TT was installed, I switched back to my normal account and activated it with the Product Key.

Intuit needs to figure this one out.  One shouldn't need to go through this process to install TT.  Thanks for the solution.

Barney