turbo tax error code 6-399-259

Forum|Forum|9 months ago
October 5, 2025
7 replies
45 views

How do I fix this error code?

Form 8962: Your calculations could not be completed. Reference code: 6-399-259

Not A Product Question

turnermattAuthor

Level 2

Does the free online turbo tax account not have access to form 8962?

mesquitebean

Level 15

@ turnermatt wrote:
Does the free online turbo tax account not have access to form 8962?

The Free Edition cannot prepare a Form 8962 (Premium Tax Credit). If using an online product, the paid Deluxe edition or higher is required for that form.

Another option:

The IRS Free File program has 8 partners with free Federal filing (and often with a free state return as well) if you meet the AGI qualifications. If you wish, you can pick one and investigate to see if it includes Form 8962 and whether or not your particular state return (if any) is included.

https://www.irs.gov/filing/irs-free-file-do-your-taxes-for-free

turnermattAuthor

Level 2

Turns out I do have Deluxe Online Turbo Tax. How do I add or find or fix the 8962 form? Because when I search for it in tools or search or topics, it just redirects me to my 1095-A section, which is already filled out.