2377625
I thought this deserved a new thread, not one left over from years gone by.
When I tried to activate Turbo Tax, after downloading, installing and updating it, I was met with a blank window. There was no place to enter the activation code. It turns out this is not a new problem, but one that goes back (at least) to the 2020 product. The workaround that did finally get me activated required changing screen resolution to 800x600, 1024x768, and whatever low res until I finally saw the box where the activation code was supposed to go. Not that I could type in the box, but at least I could see it. More fiddling with resolution showed that, amazingly, somehow, when I could NOT see anything happening, and could NOT (apparently) type in the box provided, one of my attempts at pasting my activation code had worked! So I was able to click on the activate button and get activated. If you are experiencing this problem all I can suggest is trying various low resolutions to your display until you might see something and get it to work.
Meanwhile, I find it hard to understand how this problem went unsolved since (at least) a year ago.
Good luck!
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Are you using Windows or a Mac? What version of Windows or macOS?
UPDATE: NEVER MIND. I see from your other post that you are using Windows 11.
So frustrating! I have purchased the TurboTax 2021 CD twice with the same problem. I have tried to uninstall and re-install both with every different possible resolution setting. Still can't enter the activation code. This is terrible programming. After 2 calls and 3 hours with customer service, it still doesn't work. Time to move on unless somebody can help!?
@DumbProgram Please try this workaround until we are able to get the issue resolved. Thank you for your patience as we continue to work on this issue.
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