@Kd0202 If you have not received your card and it is past 10 business days, please call or submit a request by following the instructions below:
Please click here for the TurboTax Visa Debit Card phone number.
- Listen to the recording (you cannot skip it)
- Press 2 to continue using the automated system.
- The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
- The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
- Press 2 for the option of " have not yet received your card".
- Next you will be prompted to enter your social security number, zip code, and birthdate.
You may also submit a request for assistance here: Submit a request – TPG - Taxpayer
When will I receive my Turbo® Visa® Debit Card?
Note: Once your refund status on the IRS shows "Refund Sent" it can take 1 to 5 business days for the financial institution to deposit fund into your account.
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