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August 22, 2019
Question

Turbo App

  • August 22, 2019
  • 1 reply
  • 0 views

I am unable to sign up for Turbo, it keeps asking for my 9 digit social security number. I enter that and check the box then it just reloads the page and asks for it again, even though my social security number is still filled in.  I don't know what I am doing wrong.  

1 reply

DoninGA
Level 15
Level 15
August 22, 2019

Try clearing cache and cookies on your web browser.  

Clearing cache - https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/01/26135

Clearing cookies - https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/01/25978

If the problem persists try changing your web browser.

August 22, 2019

Thanks for the suggestions, unfortunately the issue persists.  It's been this way for months now.  

Level 15
August 22, 2019

There is currently no official support on this board for Turbo. You might try Facebook or Twitter where Turbo has a presence (links below).

 

https://www.facebook.com/IntuitTurbo/?ref=br_rs

 

https://twitter.com/intuitturbo