TT Premier 2021 Mac app crashes

[no-name1]

I have been on & off phone with support for 2 hours.  I uninstalled the app, emptied trash,restarted, downloaded the mac desktop software again.  And the same thing happens.

I get 'let's check for updates' then  'up to date.' And then it crashes.

I have several tax files.  Had just finished e-filing one, saved it and closed.  And now I cannot open any of my tax files

[CarissaM]

What is the error or message that happens when you try to open your tax files currently?

[no-name1]

No error message.  Spent all day Friday on calls with several support people.  Did the shared screen thing, etc. No one could help - only offered to refund.  But that was not an option to start all over.  I found a reply from last year on similar issue.  Had to uninstall app, go to Library, delete numerous associated files (uninstall by itself doesn't work - tried that too), empty trash, restart computer and download the software again from Amazon.

Unrelated, then I tried to open the 2020 app to look up something in a .tax file and it did the same thing for 2020!  It never happened in 2020.  So there's definitely something wrong with 2021 that is affecting previous years.

There is a serious bug that needs to be fixed.