TT not accepting efile

pkovaric · ‎January 31, 2024

When trying to efile, I get the message "We're experiencing internet transmission problems. Your transmission didn't go through. Intuit's Electronic Filing Center did not receive your returns. Please try again later. Error:2"

When will this be fixed?

CatinaT1 · ‎February 1, 2024

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax. Make sure you have ran all updates.

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pkovaric · ‎February 3, 2024

No, it did not. After being on the phone for slightly over an hour with TT support, we finally identified the problem -- the scanned signature file was too large. This is a glaring flaw in TT code -- identifying an attached file size that exceeds limits is a trivial coding issue. There's nothing even telling the user to limit the file size. QA seems to be broken.