TT Desktop Premier 2022 - cannot E-file, duplicate and crashing

3 replies
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I completed entering data into TT Premier 2022 (with updates). It was in processes of E-filing the Federal returns and I walked away. When I returned, the TT application had closed. I thought this was a new feature. I didn't get any email confirmation for 48 hours and now I'm back in TT trying to E-file my return several times and these are my experiences:

1) I re-open and I get "submission is a duplicate of one previously received"

2) I Check Electronic Filing Status = You Haven't E-File a Tax Return Yet

3) I try to E-File. Application closes - no error.

4) I re-open and try to E-file - application closes - no error

5) I re-open and try to E-File, I get "submission is a duplicate of one previously received"

I would like to be able to E-File my Federal Forms - Help!

TiffanyL

Level 11

@MonkeyBug

Can you please try the steps provided below to see if that resolves your issue:

Log completely out of your TurboTax account
Clear cache and delete cookies
Then log back in and see if you are still having the same issue

If this does not work, please respond back here and let us know.

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MonkeyBugAuthor

Level 2

It will not work if TurboTax Desktop is connected to or not connected to my account. I don't understand how clearing browser cache and cookies will affect the desktop application?

CarissaM

Level 15

Please follow the instructions here to manually update the software.

Please let us know if the same issue occurs once the update has been done. @MonkeyBug

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