TT Desktop Premier 2022 - cannot E-file, duplicate and crashing

[MonkeyBug]

I completed entering data into TT Premier 2022 (with updates). It was in processes of E-filing the Federal returns and I walked away. When I returned, the TT application had closed.  I thought this was a new feature.  I didn't get any email confirmation for 48 hours and now I'm back in TT trying to E-file my return several times and these are my experiences:

1) I re-open and I get "submission is a duplicate of one previously received"

2) I Check Electronic Filing Status = You Haven't E-File a Tax Return Yet

3) I try to E-File. Application closes - no error.

4) I re-open and try to E-file - application closes - no error

5) I re-open and try to E-File, I get "submission is a duplicate of one previously received"

I would like to be able to E-File my Federal Forms - Help!

[TiffanyL]

@MonkeyBug 

Can you please try the steps provided below to see if that resolves your issue:

• Log completely out of your TurboTax account
• Clear cache and delete cookies
• Then log back in and see if you are still having the same issue

If this does not work, please respond back here and let us know.

[MonkeyBug]

It will not work if TurboTax Desktop is connected to or not connected to my account. I don't understand how clearing browser cache and cookies will affect the desktop application?

[CarissaM]

Please follow the instructions here to manually update the software. 

Please let us know if the same issue occurs once the update has been done. @MonkeyBug