TT Desktop not accepting License code

[jamboy]

I bought my TT Home & Business from Sam's club as I usually do.  At the end of the installation, I pasted my license code, but it is not being accepted.  I get no error.

I recently upgraded my computer to Windows 11 so I am not sure if this is causing the problem.  I have also successfully activated the same version on my laptop that has windows 10.  Is anyone else having an issue activation on Windows 11?

[EbonyA]

Please review the Windows minimum system requirements. You may contact our phone support team for one-on-one installation assistance.

[jamboy]

I have already checked the system requirements.  I also have called support and they sent me a new download but I got the same results.

[CarissaM]

Have you tried to manually type in the license code, instead of pasting it?

[jamboy]

Yes, I have tried typing it manually with the same result.  

FYI, I uninstalled Windows 11 and I am now back to WIN 10 but getting the same result.  It's a puzzle.  I have 4 previous versions (2019-2022) installed on this computer and I have never had a problem.

[CarissaM]

I would suggest giving us a call here, so we can take a look into this with you. @jamboy 

[jamboy]

Ok, so I called support yesterday.  the agent asked me for a serial number from my disk case.  I gave her the 6 digit number and she said I should check back after 15 minutes and it should be ok.  I didn't believe it but I did as she suggested and of course, it didn't work.

I have been looking though the error logs and I see these 2 errors that might be relevant to the problem:

"ERROR","message":"Error on reading product configuration data. Error message: Value cannot be null"

"ProductActivation","levelName":"ERROR","message":"Unable to validate product activation details with your computer."

If someone in Tech support at Turbotax could take a look at this it might help us solve this problem.

[HeatherPLO]

At this point, if you are unable to activate this product, you will need to return this to the store for a refund/exchange.  

@jamboy