Trying to submit a return. Turbotax message says the submission is a duplicate. Then says they could not find a federal return that matches. Both submitted at SAME TIME.

[rawalls18]

So they are saying that the STATE submission is a duplicate but the federal was not submitted. How can that be?

[mesquitebean]

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@rawalls18 wrote:Trying to submit a return. Turbotax message says the submission is a duplicate. Then says they could not find a federal return that matches. Both submitted at SAME TIME.

So they are saying that the STATE submission is a duplicate but the federal was not submitted. How can that be?

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When you log in currently and go to the Tax Home (it may open there), what is shown for the status?  Which of these terms is used for the Federal return: does it say pending, accepted, rejected, started, printed, ready to mail, or what?

And what does it show for the state return status?

[rawalls18]

Both statuses are that nothing has been submitted yet. We tried to submit again and got the same issue. I tried to submit the federal alone and gut the “the submission is a duplicate of one that was previously received.” But nothing was actually submitted when you check the status.  I called TurboTax customer service and even they can’t help me. Now I have to try to contact the online store I bought the software from. TurboTax customer service said maybe they could send me a new key since it seems it’s the software.  Then why did my return have no issues transmitting AFTER hers failed? TT said they will send me a link to request a refund for the state filing fee we paid. She needs this money to buy a computer for vet school that starts in 3 weeks. TurboTax also said I should file it by mail. Nah. My federal 2023 return went missing in the mail TWICE since May even though the post office signed that it went into the IRS PO Box both times. So it got lost somewhere between the post office and the IRS building? Twice? Ok. Sounds sus to me lol  Non one at the IRS can help me since it was “never received”.  I don’t want hers going to the same place mine went twice.