TPG used wrong code therefore my deposit was declined

2 replies
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TPG used the wrong code when sending my refund to my bank. Therefore it was declined they did not use code PPD for a personal account and now I have to wait to see if I hear back from the IRS.

Not A Product Question

Opus 17

Level 15

Start by calling TPG.

https://taxpayer.sbtpg.com/

It may take them some time to return the funds to the IRS, and you might be able to get them to release the funds to you. (However, TPG was a target for fraud a few years ago when they were tricked into sending people's refunds to the wrong accounts, and their new security procedures might prevent them from re-sending the money to you.) But I don't think it will hurt to call them first.

yrom07Author

Level 2

It took them one business day to send it to the IRS. I was unable to get a live person on the phone at TPG but find it unfair that due to their error I am being penalized by fees from them.