TPG DEPOSIT?

Forum|Forum|3 years ago
February 12, 2023
1 reply
10 views

I received a TPG deposit but have not yet submitted my taxes (e-filed). How is this possible?

I was using the TurboTax Live version, but have since deleted and started over using the free version as I qualify for that. Will this now pose an issue when I actually file my taxes? Not sure where this TPG came from? I know there are several questions about it being posed on the forum. Any advice would be appreciated.

TurboTax Basic Online

DoninGA

Level 15

Did you file a 2021 tax return using TurboTax and requested to have the TurboTax account fees paid from the 2021 federal tax refund?

TF24Author

Level 2

No. Someone other than me filed my taxes last year and they used Turbo free version.

DoninGA

Level 15

You would have never received any type of refund from TPG unless you or someone who filed your tax return requested to have the TurboTax account fees paid from the federal tax refund.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228