token

[gappell]

I sent in a sanitized copy from my Turbotax app (online/send tax file to agent) and received a token.

What do I do with the token and how do I communicate my question to an agent??

I am also having a real problem getting into Turbotax online.

Gerald

[JohnB5677]

Please clarify your question.

• Please post your question

Please contact us again to provide some additional details. 

[gappell]

I have token #375743-83367777 and I have requested a look at my file because I am concerned that the income section of Turbotax does not match the income posted on the 1040 form.  Most of my income data is obtained from downloaded files from Fidelity Investments.  How to I connect with someone in regards to looking at the sanitized files?

Gerald

[JohnB5677]

Please clarify your question.  Please provide additional information for specific points of interest.

• Are you using the Online TurboTax or do you have the Desktop version?
• What version of software are you using?
• What amounts seem to be inconsistent?
  • Be as specific as possible!
• Have you seen or printed the Form 1040?

Please contact us again to provide some additional details.