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inyourear
Level 2
March 17, 2025
Question

token

  • March 17, 2025
  • 1 reply
  • 1 view

I sent in a sanitized copy from my Turbotax app (online/send tax file to agent) and received a token.

What do I do with the token and how do I communicate my question to an agent??

 

I am also having a real problem getting into Turbotax online.

 

Gerald

    1 reply

    JohnB5677
    JohnB5677
    Level 15
    March 17, 2025

    Please clarify your question.

     

    • Please post your question

    Please contact us again to provide some additional details. 

     

     

     

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    I
    inyourearAuthor
    Level 2
    March 17, 2025

    I have token #375743-83367777 and I have requested a look at my file because I am concerned that the income section of Turbotax does not match the income posted on the 1040 form.  Most of my income data is obtained from downloaded files from Fidelity Investments.  How to I connect with someone in regards to looking at the sanitized files?

     

    Gerald

    JohnB5677
    JohnB5677
    Level 15
    March 17, 2025

    Please clarify your question.  Please provide additional information for specific points of interest.

     

    • Are you using the Online TurboTax or do you have the Desktop version?
    • What version of software are you using?
    • What amounts seem to be inconsistent?
      • Be as specific as possible!
    • Have you seen or printed the Form 1040?

    Please contact us again to provide some additional details. 

     

     

     

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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