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Through out the process of filing it kept saying absolute zero , then at the end it says zero for state zero for federal and 29,99 for the total,imnotgetthatinrefund!!!

 
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EbonyL
New Member

Through out the process of filing it kept saying absolute zero , then at the end it says zero for state zero for federal and 29,99 for the total,imnotgetthatinrefund!!!

It is possible that you may have added on a form that required and upgrade. You are eligible for Free Edition if all of the following applies:

•Made less than $100,000
•Don't own a home or rental property
•Didn't sell investments
•Don't own a business or have 1099-MISC income
•Don't have any major medical expenses

To see what you are being charged for at any time while completing your return, please follow the instructions in the TurboTax FAQ below.

https://ttlc.intuit.com/replies/4202093

To remove all unwanted add ons you can follow the instructions below.

https://ttlc.intuit.com/replies/3300257

Also if you would like to start over the following TurboTax FAQ explains how to do that. Just remember if your return is more complex or if you add on certain tax forms, it will automatically upgrade you to the appropriate version.

https://ttlc.intuit.com/replies/4248526

You can follow the instructions listed in the following TurboTax FAQ to contact Customer Support if you need further assistance.

https://ttlc.intuit.com/replies/3300041

Through out the process of filing it kept saying absolute zero , then at the end it says zero for state zero for federal and 29,99 for the total,imnotgetthatinrefund!!!

you got tricked by TurboTax - at the very beginning, they "helpfully" ask if you want to have them import last year's data, which requires you to click on "Plus Benefits".  This also allowed you to import your W-2.  Now that you know what your refund or payment will be, clear and start over, avoiding "Plus Benefits", not once, but twice...
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