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50-brippey
Level 1
April 11, 2021
Question

This program has a spinning wheel and will not let me go on....

No text available

      4 replies

      LenaH
      Alumni - Expert
      LenaHAlumni - Expert
      Alumni - Expert
      April 12, 2021

      Please first log out of your TurboTax Online and delete your cookies.

       

      On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser. For more information on how to delete your cookies on the browser you are using, please see How do I delete cookies?.

       

      You can also try using a different browser to continue your tax return. 

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      ofblong
      Level 2
      January 16, 2024

      This is not the issue.  I tried 4 different computers and 2 different browsers on each computer and still same thing.  Rotating circle on each computer and browser as well as my phone.

      RobertB4444
      Alumni - Intuit
      January 17, 2024

      If all of those devices were using the same internet connection then I would suggest trying a different internet connection.

       

      @ofblong 

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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