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This program has a spinning wheel and will not let me go on....

 
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4 Replies
LenaH
Employee Tax Expert

This program has a spinning wheel and will not let me go on....

Please first log out of your TurboTax Online and delete your cookies.

 

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser. For more information on how to delete your cookies on the browser you are using, please see How do I delete cookies?.

 

You can also try using a different browser to continue your tax return. 

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tmt4
Level 2

This program has a spinning wheel and will not let me go on....

ofblong
New Member

This program has a spinning wheel and will not let me go on....

This is not the issue.  I tried 4 different computers and 2 different browsers on each computer and still same thing.  Rotating circle on each computer and browser as well as my phone.

RobertB4444
Expert Alumni

This program has a spinning wheel and will not let me go on....

If all of those devices were using the same internet connection then I would suggest trying a different internet connection.

 

@ofblong 

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