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3 replies

DawnC
Employee Tax Expert
DawnCEmployee Tax Expert
Employee Tax Expert
March 13, 2020

Yes, TurboTax Online is for filing 2019 tax returns.  Did you have a specific question?

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tomdurkee
Level 2
March 23, 2020

I am unable to keep the tax file page on while checking my email for the 6 digit number.

GiseleD
GiseleD
Alumni - Intuit
March 23, 2020

 

You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

 

 

 

 

@tomdurkee

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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