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pfawcett
New Member

There's a bug with the "Eligible Virginia Educator" screen for Virginia taxes. Continue takes it back to the same page asking about eligibility-forever. How do I fix?

This is a website bug, looking for a workaround.
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3 Replies

There's a bug with the "Eligible Virginia Educator" screen for Virginia taxes. Continue takes it back to the same page asking about eligibility-forever. How do I fix?

Great question because I just posted the same one. I was on the phone for close to 1.5 hours and all I got was a losy discount code. I restarted my computer, used another web browser, cleared my history, ect. Nothing worked and this is a HUGE issue.

ErnieS0
Expert Alumni

There's a bug with the "Eligible Virginia Educator" screen for Virginia taxes. Continue takes it back to the same page asking about eligibility-forever. How do I fix?

Did you enter educator expenses in Deductions & Credits?

 

@pfawcett @jlwalsh1981 

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There's a bug with the "Eligible Virginia Educator" screen for Virginia taxes. Continue takes it back to the same page asking about eligibility-forever. How do I fix?

I completed everything correctly but your site will not let me proceed with my state taxes. I am floored that there is a known issue and nothing is being done to resolve it. I was just on the phone AGAIN, this time for 20 minutes and the solution is for me to buy the premium version in hopes that it will allow me to file. How is that an acceptable solution? You want me to pay $115  for a program to hope it works? That is the solution for a known issue?

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