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"Help article" re: Apple software installation settings does not open, and Apple won't load the app.

I get an error message,    “TurboTax Home Business 2015” can’t be opened because the identity of the developer cannot be confirmed.Your security preferences allow installation of only apps from the Mac App Store and identified developers.

Google Chrome downloaded this file today at 1:19 PM from pesdld.shop.intuit.com
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Accepted Solutions
Doc5108
New Member

"Help article" re: Apple software installation settings does not open, and Apple won't load the app.

Yeah I had the same problem, the following should solve the problem.

Go to your System Preferences, located in your Applications Folder, open it select (Security & Privacy) Click on the General Tab. Change (Allow apps downloaded from) to (Anywhere).  You may have to Click on the Padlock  and enter your admin password.  Then Start Turbotax allow TurboTax to update.  Then after Turbotax has run once you can change the (Allow apps download from) setting back to the more secure default setting to (Mac App store and Identified Developers),

Hope this helps.

View solution in original post

6 Replies
Doc5108
New Member

"Help article" re: Apple software installation settings does not open, and Apple won't load the app.

Yeah I had the same problem, the following should solve the problem.

Go to your System Preferences, located in your Applications Folder, open it select (Security & Privacy) Click on the General Tab. Change (Allow apps downloaded from) to (Anywhere).  You may have to Click on the Padlock  and enter your admin password.  Then Start Turbotax allow TurboTax to update.  Then after Turbotax has run once you can change the (Allow apps download from) setting back to the more secure default setting to (Mac App store and Identified Developers),

Hope this helps.

"Help article" re: Apple software installation settings does not open, and Apple won't load the app.

Not being fully awake, I hadn't thought of that.... but that solved the problem.  Thanks!
Gayle64
New Member

"Help article" re: Apple software installation settings does not open, and Apple won't load the app.

There is not an "Anywhere" there.

"Help article" re: Apple software installation settings does not open, and Apple won't load the app.

only choices are app store and app store & identified developers and it set at the latter.

"Help article" re: Apple software installation settings does not open, and Apple won't load the app.

Closing out of date 3 year old question that no longer applies.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
edwarda19038
Returning Member

"Help article" re: Apple software installation settings does not open, and Apple won't load the app.

exactly.

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