There is a bug with TurboTax Deluxe 2021 for Mac. On the Self Employed Sick Leave info screen the edit button is blank

[4H8qpeb1]

The information entered cannot be edited now as the button that should be to edit it doesn't work.

[BrandiLO1]

We have reported this issue, and it is being investigated. Could you possibly include a screenshot of the Self Employment screen and provide any additional details that you believe can help troubleshoot this issue? If including a screenshot, please black out any of your personal information.

[4H8qpeb1]

Here are some screen shots. You can see how in the original default window size on the Mac the button is partially cut off. It is not clickable. Even when readjusting the window size the button is still non-functioning.

[4H8qpeb1]

Thank you. Hopefully the screenshots help!

[DanielV01]

Thank you @4H8qpeb1. I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the  directions below:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number that was generated in the response.  

Please respond @DanielV01 with the Token number.  Thank you.

[4H8qpeb1]

@DanielV01897458

[DanielV01]

@4H8qpeb1.  Thank you.  Our team will investigate and reach back out if we need additional information.  Thank you in providing information that will help us improve customer experience.

[4H8qpeb1]

@DanielV01 @BrandiLO1 do you have any updates about this? I'd like to even just delete what I had entered so for for the Self-employed sick leave credit, but with the software bug that I cannot edit what I entered I also cannot delete anything. Do you have any suggestions of how I could delete it & start that section again without having to redo the entire tax return file with all the other information I've entered? Thanks!

[DanielV01 · Accepted solution]

@4H8qpeb1  Although there is not yet a published resolution on this issue, it has been confirmed and our programmers are working on it.  If you click on the following link [Link no longer valid, issue has been resolved], you will be able to provide your email address to receive an update on the expected resolution.  

Thank you so much for reaching back out to me and us.  We hope to work together to get this issue resolved as quickly as possible.

[4H8qpeb1]

Thank you, @DanielV01 ! I was able to sign up for the updates & installed the update today that resolves this bug. Thanks for your support!