The system has a spinning circle when I try to enter bank interest. What can I do?

[98byjay]

When I try to enter bank interest a spinning circle appears and will not let me enter it. I think its trying to download it from the bank. How can I enter it manually?

[NicolleR1]

Try these options to fix the issue you are having

If you are using TurboTax Online

• Check ‌your browser's settings. (Clear your Cache and Cookies)
• Check on your internet connection
• Try using a different web browser

If you are using TurboTax Desktop

• Make sure the software is updated. 
• If you haven't rebooted your computer, please do
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

If you are still having issues after trying these options, contact Customer Support by clicking the link below

TurboTax Phone Number

To manually enter this information you will need a physical or digital copy of her 1099-INT and manually put it in the software. See the captures below for some guidance 

• From the Investments and Savings screen, you will skip the importing option and click Enter in a Different way

• You will then select the type of investment income received, and hit continue

• You will then see the option to type it manually. You can also upload the PDF from your computer, or snap a picture of it