The last time my taxes were filed was 2018 or 2019, done by turbo. Since then I can't file because the IRS said "my info does not match their records" ! PLEASE HELP???

[fefeup]

The IRS doesn't recognize my information.  Turbo filed my last return, 2018 or 2019, what do I do please?

[Mike9241]

Your thread does not make clear what the specific issue is. Saying the IRS does not recognize your info isn't specific enough so it would help if you can clarify it. If not, then I would contact the IRS to find out.  I suspect the likely cause is a problem with your SSN. What you're using on your return and what filers of your tax forms (w-2, 1099) are using don't match. Also, a rare occurrence but possibly your SSN was incorrectly put on a death certificate. The SSA will close your SSN preventing it from being used on a tax return. If it is your SSN contact the Social Security Adm to verify it. You may have to pay a trip to a SSA office and bring documentation to prove it's you.   If it isn't your SSN and you can't clarify the issue, then you may need the services of a tax pro. Not filing can cause you financial issues. Any refund for 2020 will be lost if you don't file by 4/15/2024. Refunds for the following years will be lost by not timely filing. If you owe the IRS can come after you forever. Meanwhile, penalties and interest are accruing. 

[Opus 17]

You must always file a tax return for every year where your income is such that you are required to file. If you can’t file electronically, you must print your return, sign it, and mail it to the IRS. Don’t forget that you must also print, sign, and mail your state tax return.

there are a number of reasons that you might not be able to file electronically, and we can’t really diagnose them for you. For 2023, since you have not filed previous years, you could try using zero as your AGI to verify your identity, that might allow you to e-file.  But you still need to print, sign, and mail all of the previous returns that you have not filed.

if the IRS does not allow you to e-file, and it is not a simple error that can be easily corrected, it is usually not worth it to struggle. Print your return and mail it.

[xmasbaby0]

If the "information does not match" problem resulted from a problem with your AGI, that could easily be remedied by mailing the tax return instead of trying to e-file.   If you have not filed 2020, 2021 or 2022---then file them by mail.  But they have to be mailed in separate envelopes.  Do not put them all in one envelope or you risk that an IRS employee who opens the mail will overlook one.    And state returns have to be mailed separately to the state.   Any refunds from tax years earlier than 2020 have now been forfeited if you did not file.   You can still receive a 2020 or later tax year refund.   2020 must be filed by April 15, 2024 or you lose that refund.  

Did you prepare returns for those years?  Were the e-files rejected?  Did you give up and not try to mail them?   Or do you still need to prepare returns for those past years?