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The I’m not a robot keeps spinning and does not allow me to file my taxes. How can this be fixed?

 
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2 Replies
CatinaT1
Expert Alumni

The I’m not a robot keeps spinning and does not allow me to file my taxes. How can this be fixed?

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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The I’m not a robot keeps spinning and does not allow me to file my taxes. How can this be fixed?

Thank you.  I didn’t clear my cache but instead just logged back in the next day and it worked.  I had logged out and back in the same day I was experiencing the issue. 

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