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Level 2
April 18, 2023
Question

Technical issues wont advance to save and file

  • April 18, 2023
  • 2 replies
  • 24 views
takes banking info but keeps returning to the banking page

2 replies

Level 15
April 18, 2023

Here are some suggestions:

  1. Please clear your cookies and your cache
  2. Restart your computer.
  3. If that doesn't work, open TurboTax and try a different web browser. 
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tjpulitoAuthor
Level 2
April 20, 2023

Did not correct problem. Even speaking with an agent at the Turbo Tax site could not solve the issue. He recommended test I just use having the refund sent by check. While it was not how I like to do it, he had no other solutions. He mentioned that others were having this problem and no other solution was available.