Technical Help Needed

[epeker]

[DoninGA]

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2019 online tax return.

[epeker]

This is the page I see when I login and HOME button is not responsive. Other than that there is nothing else to click on. 

[DoninGA · Accepted solution]

@epeker Clear cache and cookies on your web browser and you should be able to access your TurboTax online account.

See this TurboTax support FAQ for how to clear cache - https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/01/26135