Skip to main content
TurboTax
Community
TurboTax
TurboTax
bthebuff
Level 2
Mar 15, 2021 7:10 PM UTC
Question

Tech support - Check This Entry asks for the same info repeatedly like it's not saving the answer

In the File section, I need to enter more info to efile but I keep getting the same field to fill repeatedly.

7 replies

Katina S
Katina S
Level 8
Mar 17, 2021 10:50 PM UTC

Try deleting your browser's cookies. Please see this Turbo Tax FAQ regarding  How to delete cookies! If that doesn't work try using a different browser all together. 

bthebuffAuthor
Level 2
Mar 28, 2021 9:40 PM UTC

Neither of these things worked, of course, since the problem is documented elsewhere in this forum as a glitch in Turbo Tax with regard to 1099s. I cleared my history, my cache, my cookies, tried another browser, cleared all the things in that browser - this had no effect. I have tried to enter the information manually into the 1099 more than a dozen times with no success. Please look into this!

LindseyLO
Level 12
Mar 28, 2021 9:48 PM UTC

More help and guidance with this issue has been provided for you by clicking here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
TurboTax flag icon

Unlock tailored help options in your account

Create an account
TurboTax Expert Assist
TurboTax Expert

Get answers to all your tax questions

Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

Explore your options
Terms & ConditionsAccessibility statement
Sitemap
Intuit
TurboTax Credit Karma QuickBooks MailChimp

©1997-2026 Intuit, Inc. All rights reserved.
Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

Security Certification of the TurboTax Online application has been performed by C-Level Security.

By accessing and using this page you agree to the Terms of Use.

About Cookies Manage cookies

TRUSTe nResult Certified e-File C-Level Security Certification
Intuit
TurboTax Credit Karma QuickBooks MailChimp

© 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

Copyright © Intuit Canada ULC, 2026. All rights reserved.

About Cookies Manage cookies

Intuit
TurboTax Credit Karma QuickBooks MailChimp

© 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

© 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

À propos des témoins Gérer les témoins