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Level 1

Question

Tax form rejected for invalid zip code. Zip code is valid but review will not accept it.

Forum|Forum|5 years ago
February 5, 2021
28 replies
98 views

Turbo Tax will not let me continue with my return because in the review stage it claims one of my 1099-R forms has an invalid zip code. In review I verified the zip was entered exactly as stated on the 1099-R. Review stage would still not accept it. I tried again by reentering the zip using the acceptable formats but no matter what I try it keeps getting flagged for an invalid zip code. I googled the zip code and it is valid. any help on this issue will be greatly appreciated. Thank You

TurboTax Live Deluxe Online

DoninGA

Level 15

Delete the Form 1099-R and re-enter manually.

Enter 1099-r in the Search box located in the upper right of the program screen. Click on Jump to 1099-R

ALBAK

Level 2

I tried entering the info manually and it still won't let me e-file

SweetieJean

Alumni - Champ

@ALBAK What is the city, state and zipcode?

robertbhelms

Level 2

I also have the same issue. USPS search verifies correct zip code. Called TIAA and they also verified correct zip code. Adding 4 digets or deleting zip code also does not work. Please fix this or tell me what to do next. Cannot file when TT shows an error. Address for TIAA is 8500 Andrew Carnegie Blve, Charlotte, NC 28262.

PattiF

Level 15

You may receive a message like:

ZIP code is invalid for Electronic Filing. You must enter a valid ZIP code for your state. Enter a correct ZIP code in this format 'nnnnn' or 'nnnnn-nnnn'

TurboTax follows the IRS guidelines for acceptable ZIP codes. If the two-letter state abbreviation doesn't match the ZIP code, you'll receive this error when attempting to e-file.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

DanielV01

Level 15

@ALBAK I strongly recommend you contact customer support. In this public forum we can't see your return or inputs, nor are we aware of any widespread issue with what you are experiencing. Clearly you are having an issue, but it is very difficult to diagnose this from this public forum. Please try to contact customer service, as they have additional resources to help find out what's happening: What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Tim Lynn

Level 2

I had the same issue with the zip code rejecting. I was double-checking everything and it all seemed to be correct. I had scanned the 1099 forms and uploaded to Turbotax. My wife finally noticed my anxiety and pointed out that Des Moines was in Iowa not in Indiana where the scan had misread the 2 digit state code. Once I changed the state code I was finally able to e-file. Make sure to check those details. There's a IRS list of approved zip codes @Standard Postal Service State Abbreviations and ZIP Codes.

tri_lamb_2000

Level 2

@Tim Lynn - Same exact situation for me. Thank you for taking the time to post this. TurboTax pulled in the wrong state abbreviation for me, so the zip code, while correctly entered, was not valid because the state is incorrect.

rrseverson

Level 2

I have the same problem. Calling support led to an email directing me to this post. I'm using

TransAmerica Retirement Solutions

6400 C Street SW

Cedar Rapids IN 52499

All of that information is valid and cross validated from the TrasAmerica website, USPS, Opengov.us

I tried deleting the 1099-R and starting over twice. Once on my own, and once at the request of customer service after clearing cache and cookies. No luck, it's an app problem, not a user/browser/OS problem

mesquitebean

Level 15

@ rrseverson

I see what's causing the error. The address you posted above says Cedar Rapids, IN (Indiana). Cedar Rapids is in IOWA (IA). I looked up that address with the USPS zip code tool, and it confirms that address and zip code 52499 are in IOWA (IA). You need to correct the state abbreviation. That's what is causing the zip code mismatch.

https://tools.usps.com/zip-code-lookup.htm

bevory

Level 2

I also had the same problem. Turbo tax is incorrectly identifying any zip code that starts with 0 as invalid. When I substituted my home zip code (that starts with a 4) for the company zip code (thats starts with a 0) turbotax accepted it. And it is not the correct zip code for the company. They need to fix this but I can't figure out how to get in touch with anyone to report it. If anyone knows how to tell them about this error in their code, please do.

mesquitebean

Level 15

@bevory

TurboTax can at times say there is a "zip code" error when it's actually something else wrong with the address causing it to mismatch, such as an error with the street, city, state abbreviation, etc. All of those can produce a "zip code" error.

Many users mistakenly have entered the wrong state abbreviation, which is easy to do for similar ones, such as AK, AL, AR, AZ or MA, ME, MI, MO, or ID, IN, IA, IL, etc. That can produce a "zip code error".

Also, TurboTax sometimes doesn't like punctuation. If there is punctuation, try omitting it as in this example:

1234 N Saint Marys Ave instead of 1234 N. St. Mary's Ave.

And most importantly, be sure to check for the official USPS styling of the address using this tool:

https://tools.usps.com/zip-code-lookup.htm

It will not only show the proper zip code, but will also show how the specific address should be officially styled.

Finally, in some metro areas with several smaller suburbs, the post office for a suburb might actually have the name of an adjacent suburb. But again, using that USPS tool above to confirm the official address should sort that out.