support

[90045]

Turbo Tax advertises professional tax help. WRONG. I had a tough time finding how to do a review and I'm still trying to "talk" to someone. I went to what they call a live chat, but when I type in my question, it just defaults to stock answers, which usually are not helpful, as was the case for me. If I can't get some help, I may cancel payment through my bank, not sure yet. One thing is for sure, Turbo Tax isn't what it used to be. I have been a customer for years, off and on, but I will NOT be a customer in the future. Your program is ambiguous at best and pathetic at worst. Very disappointed.

[DoninGA]

Update your online edition to one of the Live editions.

See https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/get-turbotax-live/...

[PatriciaV]

Here is the phone number for TurboTax Support: TurboTax Support

Our phone support is very busy this time of year, so be patient and prepared to wait.