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slwatlv
Level 1
February 1, 2026
Question

stuck

  • February 1, 2026
  • 1 reply
  • 8 views

Trying to do my taxes and I keep getting an error message that says 

Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all of your info's correct.

1 reply

N
NicolleR1
Level 10
February 5, 2026

We are aware that some customers are experiencing issues when trying to file but are looped back instead of being able to proceed and file.  

 

We are currently investigating this issue. 

 

We will notify our customers once the program is updated.

E
eeterrific
Level 3
February 7, 2026

Getting it on my desktop.  I'm not trying to file.  I'm trying to update estimated taxes.  Dead in the water.  What am I supposed to do??

MarilynG
MarilynG
Level 15
February 11, 2026

The 'hit a snag' message generally indicates a connectivity issue.  Try closing the program, clear Cache and Cookies, disable anti-virus programs, run as Administrator to resolve this.

 

@eeterrific 

 

 

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