Stuck on Step 2!

I am trying to refile my state taxes (IL) due to an error on my end for entering incorrect AGI. However, I am in the "File" section and cannot move past Step 2, where it asks to verify my direct deposit. I have tried multiple times to verify my account information, but it will not move me on to Step 3 to make the changes I need in order to e-file. Support is not understanding my issues and is giving me the run around.

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