Stuck on “Preparing Your Documents “message

Forum|Forum|2 years ago
February 17, 2024
6 replies
64 views

How long should this take? I’ve been stuck on this screen for at least 20 minutes…

this is the step to Review Documents Just before submitting the e-file for Federal and State

CatinaT1

Alumni - Intuit

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

LindaL3Author

Level 2

Thanks. I was using Safari and logged out and then logged back in using Chrome instead…the documents displayed immediately once I clicked “Review Files” in Chrome

Thanks again 😊

kmahon

Level 2

so is printing only supported on certain browsers???

Stuck on “Preparing Your Documents “message

6 replies

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