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LindaL3
Level 2
Feb 17, 2024 6:09 PM UTC
Question

Stuck on “Preparing Your Documents “message

How long should this take?   I’ve been stuck on this screen for at least 20 minutes…

this is the step to Review Documents Just before submitting the e-file for Federal and State

      6 replies

      CatinaT1
      CatinaT1
      Alumni - Intuit
      Feb 17, 2024 6:22 PM UTC

      Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

       

      Also, make sure you have ran all updates. 

       

      If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

      If using TurboTax Desktop: Please see this FAQ.

       

       

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
        LindaL3Author
        Level 2
        Feb 20, 2024 12:03 AM UTC

        Thanks.  I was using Safari and logged out and then logged back in using Chrome instead…the documents displayed immediately once I clicked “Review Files” in Chrome 

         

        Thanks again 😊

        kmahon
        Level 2
        Feb 22, 2025 9:55 PM UTC

        so is printing only supported on certain browsers???

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