Stuck on “Preparing Your Documents “message

Forum|Forum|2 years ago
February 17, 2024
1 reply
5 views

How long should this take? I’ve been stuck on this screen for at least 20 minutes…

this is the step to Review Documents Just before submitting the e-file for Federal and State

CatinaT1

Level 15

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

LindaL3Author

Level 2

Thanks. I was using Safari and logged out and then logged back in using Chrome instead…the documents displayed immediately once I clicked “Review Files” in Chrome

Thanks again 😊

kmahon

Level 2

so is printing only supported on certain browsers???

Stuck on “Preparing Your Documents “message

1 reply

Unlock tailored help options in your account

Get answers to all your tax questions

Unlock tailored help options in your account

Get answers to all your tax questions

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded