Some of our customers are experiencing issues when trying to file and pay with their refund. We are investigating this issue. However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.
If TurboTax is not letting you submit your payment and continue on to e-file, here are a few additional things you can try:
- Log out of your TurboTax program, close the browser completely and then log back in.
- Temporarily turn off your firewall or anti-virus software that may block the transmission.
- If you are logged in multiple times on different computers, make sure you are only logged in in one place.
- Try using a different browser.
- Make sure you have a stable internet connection.
- Restart your computer in case there are lingering software conflicts.
- Try using an incognito or private window to sign in to bypass any cached issues.
- Make sure you have run all updates if you are using a desktop version of TurboTax. To do this, you can click on "Online" in the black bar across your TurboTax screen and select "Check for Updates".
Please return to Community if you have any additional information or questions and we would be happy to help.
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