Stuck in loop filling out "Your refund/payment info"

[johnrich787]

I have just purchased turbotax via credit card. The next step is to fill out information about where to pull federal taxes owed from, and where to deposit state taxes I am owed by hitting "Continue" next to "Your refund/payment info"

After filling out my bank account information, it returns me back to the same page - where I need to hit "Continue" next to "Your refund/payment info", so I am stuck in a loop.

I have tried using different browsers, as well as clearing cache, and it is still stuck on this step.

[CatinaT1]

I realize you have done many of these things, but can you try the other ones?

 You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.