Stuck at final step before e-file

Forum|Forum|1 year ago
February 21, 2025
2 replies
11 views

At the last step right before I e-file. TurboTax is checking one last time and it’s asking for “a little more information we didn’t get earlier”. It’s asking me to check entries stating similar questions like “Information Worksheet: Taxpayer First Name should not be entered directly on the New York Information Worksheet for electronic filing. You must complete the Federal Personal Information Worksheet.” All the information presented here is accurate, but I’m stuck here and I either have to check again or am presented the option to file by mail. Why is this happening? Can I not e-file? I was actually required to pay for a state e-file so if I can’t efile will I get a refund?

paulukon

Level 2

I have a similar issue with my WI filing--different entry it doesn't like, but also can't change it without taking an illegal tax credit. I, too, don't want to file by mail because I paid for the efiling before this pops up.

Good luck!

LindaS5247

Level 14

You could try logging out of the program and logging back in. You can also clear your cache and cookies. Sometimes this helps the functionality of the program.

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1sttimerAuthor

Level 2

I signed out of the desktop application and signed back in yet I'm still experiencing the same issue. TurboTax is saying that SSN, date of birth, name, etc should not be entered directly on the New York Information Worksheet. However, when I remove it and go through the review steps, it then says enter SSN, date of birth, name, etc. When I enter it, it says I should not enter directly...I'm stuck in an infinite loop. What am I supposed to do here?