Depending on the TurboTax version you are using try using the steps below to clear any background debris. This is not a common experience.
Try clearing the cookies and cache. It handles many issues that seem nonsensical on a regular basis with online activity. Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.
If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.
Please update here if you have more questions or your experience doesn't change.
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