State forms will not download

Forum|Forum|6 years ago
September 1, 2019
3 replies
32 views

Does anyone have any tricks to make this work, without me having to call customer support? (which I cannot do given weekend and holiday).

2018 Turbo Tax Deluxe for Windows

I reinstalled on a new computer.

The "Let's Download Your Free State" does not work. It recognizes that I previously downloaded NY, when I check the box and click "Download Now" , I just loop back to the "Let's take care of your state taxes" page.

It seems very similar to the issue Mac users were having last month, so I tried all those fixes - no luck. Could not find a download of the NY forms hiding anywhere in the TurboTax install directory.

Best answer by Commonuser11

So to close this one out, the only remedy was to wait a week until I could call within the customer service hours, spend an hour on the phone with a rep, and finally get them to give me a download code for the free state.

Critter

Level 15

Find your TurboTax for Windows software download

We recommend downloading your TurboTax for Windows software to your Desktop or Downloads folder so you can find it easily.

You can also search your system for the file:

TurboTax Basic through Business: Search for w_turbotax
TurboTax State: Search for w_state(replace state with the actual state name, e.g. w_ohio, w_new_york, etc.)

Still can't find it? Then download it again and save it to where you know you can find it – your desktop is a good place.

Related Information:

Commonuser11Author

Level 2

Thanks for the reply, but that guidance does not help.

1) I have the TurboTax Deluxe download and it is installed.

2) I also have access to a second state that I purchased.

3) What I cannot get is NY, which was my first state, the free state, when I first used the software.

I'd even pay to get the **bleep** thing, but I'm in this catch-22 where TurboTax knows that NY and PA are both paid for in my account, but when I click 'Download' on the pop-up window it does nothing. I can't even buy NY, because it thinks I already have it.

Commonuser11AuthorAnswer

Level 2

mikameeko2023

Level 3

To do my current 2022 return, I needed to first update my previous returns and carry the data forward. The IRS required me to amend my 2019 return. To do so, I needed my 2018 data file corrected, so I had to re-import my 2018 TurboTax .tax file. So I installed my 2018 TurboTax Premier on my computer and downloaded updates but the program refused to download my Massachusetts tax forms. Without those, the program would not even let me work on any part of the 2018 return nor save it... the program would get stuck. I spent almost 2 hours with a friendly Intuit representative on the phone, but we were unable to simply download the state forms I had previously paid for. If you have to reinstall a previous years version, Intuit will not help you reinstall the program you bought if it is older than 3 years even though you simply want to download the forms you paid for. Since I've been a TurboTax customer for 25+ years, I am utterly fed up with this lack of support. All they have to do is provide the same state forms they previously provided that I paid for. It is not even possible to download and save those locally so you can reinstall and use TurboTax. I'm fed up with Intuit and TurboTax and will be switching to another tax software. Anyone have any help?

CarissaM

Level 15

Turbo Tax is only able to support tax returns up to 3 years prior. Since the return, you need to handle is outside of this time frame, it would be best to contact an accountant in order to assist in completing this. @mikameeko2023

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TWTX

Level 2

Absolute **bleep**show. I have spent 4-1/2 hours on support to download a state in TurboTax Business. They will not provide a direct download link. Every tech (4 now) is starting from scratch, no continuity of notes or steps performed on previous calls. I have used TurboTax for years, but this is probably the last.