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Level 1
October 13, 2025
Solved

State Fee

My TurboTax included a $10 credit for a State tax program.

It showed that the cost to file would be 25-10 = 15.00.

However, when I went to pay for it, it gave me two choices, pay $25 with a credit card or deduct $40 from my refund.  Why wasn't the credit given?

VolvoGirl
VolvoGirlAnswer
Level 15
October 13, 2025

2 replies

Level 15
October 13, 2025

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
VolvoGirl
VolvoGirlAnswer
Level 15
October 13, 2025