State eFile - Transmit my Return for CA State - Loop asking to update software - Software and Forms up-to-date

[JoshB1]

EDIT: Issue is fixed with their STATE Clean Up Tool: https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product ke...

I honestly can't believe that this is an issue (and one that has been marked solved multiple times in this forum) and I'm having to debug/troubleshoot basic functionality in this software.

I can't eFile (which I've already paid for) my CA State taxes. After reading a variety of threads, I was able to eFile my Federal return just fine. Multiple threads - over a month old:

• https://ttlc.intuit.com/community/after-you-file/discussion/unable-to-transmit-return/00/1120618

• https://ttlc.intuit.com/community/taxes/discussion/i-can-t-transmit-my-return/00/1107863

• https://ttlc.intuit.com/community/taxes/discussion/update-is-necessary-before-transmitting-return/00...

When I go to submit CA (and I see that the CA forms were just updated today per Install History), I am blocked because it wants me to update - when I go to check for updates, 

CONDITIONS:

• Turbo Tax Premier on Windows 10 (latest version of the software - and forms)

STEPS TO RECREATE:

1. Finish taxes
2. Pay $25 State eFile fee via TurboTax Online Tool
3.  eFile CA State Taxes - click Transmit my Return

ACTUAL RESULTS:

•  Receive error messaging telling you that you need to update software via Online menu
  • https://i.imgur.com/gQG5LEw.png 
• Attempt to update software via Online menu and get this message saying you are up-to-date
  • https://i.imgur.com/MMcrAGV.png 

EXPECTED RESULTS:

• My CA State return is eFiled 

TROUBLESHOOTING / Wasting my time with workarounds:

• Tried deleting the CA State folder in C:\Program Files (x86)\TurboTax\Premier 2019\Forms and having TurboTax re-download - this buggy process didn't work - it basically never re-downloads the forms 
• Tried Uninstalling and Re-installing (without actually touching the install directory) - this didn't work

The one thing I haven't tried so far is a COMPLETELY clean install of TurboTax 2019 Premier...which seems like a pretty extreme workaround and not something most people would be willing or able to do...the Updater functionality in TT 2019 is appallingly bad - please fix this bug and don't just point me to troubleshooting to check if my internet connection is working - the Federal eFile tranmission was fine and accepted.

[CassLO · Accepted solution]

Please see the TurboTax FAQ below, for assistance with this issue:

State Install /E-file Update Loop: State not installed after installation or TurboTax needs to updat...

If this does not fix the issue,  please contact TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link: Contact Us
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

[JoshB1]

Thanks - that did resolve my issue. 

[MMinvid]

Link to Contact Us goes no where.  Can't get Federal tax to efile. Online software update done several times but still will not send efile.

[lhill713]

The CONTACT US link doesn;t work

[VolvoGirl]

State looping and update error

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

Contact Customer Service You need to pick the CD/Download program in the product drop down box.   
5am-9pm Pacific Time Monday -Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[piemanone1]

Why won't you help me?  I paid you!

[AkinaLO]

@piemanone1 Are you having the same issue as the one above? If so, please refer to CassLO's response above. 

If you require assistance with another issue, please reply to this thread.